FAQs
Where is Dahu Terra?
We are located in Switzerland, where we create and design our products with a focus on sustainability and quality.
What makes Dahu Terra products eco-friendly?
Our products are made from organic and recycled materials, thus reducing our environmental impact. Additionally, we emphasize responsible and ethical production.
What is your shipping and delivery policy?
We offer fast and secure shipping nationally and internationally. Specific details can be found in our shipping section.
What happens if I am not satisfied with my purchase?
If you are not satisfied with your purchase, we offer a 30-day hassle-free return period. Please see our returns policy for more information.
What is the purchasing process at Dahu Terra?
The purchasing process is simple: choose your product (style, color, size, quantity), add it to the cart and follow the secure payment steps, supported by Visa, Mastercard and Paypal.
What is the process of my order?
The process is very simple, once the payment has been made, you should receive a confirmation email to your email address registered at the time of making the purchase, in it we will include details of your purchase, after this we will proceed to processing and shipping, Once it is ready we will provide you with the tracking number so you can track it.
How long will it take to receive my package?
Management: It takes 2-5 business days to manufacture a product and process an order. Shipping: 2 to 7 business days. Delivery: After being fulfilled and shipped, orders are delivered to the final address
How can I track my order?
Once your products are ready, we will send them to the address you provided during the purchase process. We will provide you with tracking information so that you can track the delivery status of your order.
How can I contact customer service?
You can contact our customer service team through our contact form, our Live Chat and social networks.
Where can I find your products in physical stores?
Currently, our products are sold exclusively online through our website and social media.